At Crystal Food, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, this policy explains how returns and refunds are handled.
Return Eligibility
You may request a return if:
The product is damaged upon delivery
The product is incorrect or not as ordered
The product is expired or defective
Conditions for Returns
The request must be made within 48 hours of delivery
The product must be unused and in original packaging
Proof of purchase (order confirmation or invoice) is required
Photo or video evidence may be requested
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
Opened or used food products
Items without original packaging
Products damaged due to improper storage after delivery
Refund Process
Once your return request is approved:
The item will be inspected
Refund approval will be confirmed
Refund Method
Refunds are issued via the original payment method
For Cash on Delivery (COD), refunds may be processed via bank transfer
Refund Timeline
Processing time: 5–10 business days after approval
Replacement Policy
Instead of a refund, we may offer a replacement if:
The product is damaged or defective
The wrong item was delivered
Replacement delivery will be arranged at no additional cost.
Cancellation Policy
You may cancel your order:
Before it is shipped or dispatched
Once the order has been shipped, cancellation is no longer possible.
Return Shipping
If the return is due to our error (damaged, incorrect item), we will cover the return cost
In other cases, return shipping may be the customer’s responsibility
